A refund request looks routine until the customer is on a multi-year contract, mentions a missed SLA, and asks for a credit against next quarter’s invoice. That is the moment most support automation…
An ordering agent usually doesn’t fail on the easy stuff. It fails when a line item is half available, a backorder is sitting in the ERP, and someone in sales already promised the customer a…
A customer can say, “just reorder the usual,” and a model can sound brilliant right up until it hits a freight threshold, a credit hold, or an account price that only exists in one dusty exception…
